23/12/2025
Top 10 global trade trends we’ll be watching in 2026
2026 is shaping up to be yet another game-changing year for global trade. With new technologies like AI shaking up manufacturing, digital currencies speeding up…
customer service
08/09/2020
After a bleak spring/summer, here’s how Canadian businesses are surviving and planning for the future
To stay afloat during the pandemic, Canadian businesses have deployed a variety of strategies. While some have altered their internal operations, others have gotten creative about how they manage their customer service.
21/01/2020
8 helpful tips to improve your customer service quality
If you want to improve customer service and therefore boost your sales, you should follow these tips to be more successful.
10/01/2020
9 factors exporters should consider when selecting sales channels
When selecting the right combination of sales channels for their products and services, exporters should consider several factors.
17/07/2018
3 ways technology can help you keep the human touch in your global service
How can you offer consistently great global service across continents without people on the ground? Used well, digitalisation will help you do that.
15/01/2018
Global trade outlook 2018: What are the biggest trends, technologies, opportunities and challenges?
In this month’s #TradeElite chat, we gave our panel the chance to provide some of their best tools and tips for SMEs going into 2018.
10/03/2017
Use these 14 best practices to avoid profit drain on product returns
Several best practices have been developed that can help a company enhance its customer service offerings and reduce the costs associated with managing returns.
20/12/2016
EDC-FITT Intern on the fast track to a successful career in international trade
Jose Recinos, CITP|FIBP was selected as this year’s EDC-FITT Intern to work as a Trade Advisor for EDC’s Exporter Outreach team, in the Marketing group.
18/11/2016
Establish the optimal level of customer service to keep your business profitable
Effective supply chain management aims to provide optimal customer service for minimal cost. However, companies cannot fulfill customer needs if they do not have a clear understanding of customer requirements.
03/06/2016
Know these 5 terms when standardizing products for global markets
The major problem companies face with standardizing products for international distribution is that such standards are not the same in all markets.