International Logistics Coordinator at Swegon

Role: International Logistics Coordinator
Company: Swegon
Location: Ajax, ON
Job type: Full-time, Hybrid

Swegon North America is a market leading supplier in the field of indoor environment solutions, offering superior products for ventilation, heating, cooling and climate optimization. We are part of the Swegon Group, a global leader in the HVAC industry. Swegon is at the forefront of innovation, connected services and expert technical support. Swegon’s values of Customer Empathy, Trust, and Commitment go beyond technology. These values are the pillars upon which we build every interaction, solution, and partnership.

At Swegon, we believe that people who feel good inside don’t just perform better – they thrive. This is a great time to join our growing company where excellence meets innovation in every climate solution we deliver. Join us on our mission to redefine excellence in the HVAC industry.

Why Swegon is an Employer of Choice:

• Competitive salary and commission structure
• Comprehensive benefits package including health, dental and vision insurance
• Immediate RRSP matching program
• Supportive and collaborative team atmosphere
• Lucrative employee referral program
• Embrace a hybrid work style: blend remote and in-office collaboration
• Vibrant corporate culture – Enjoy team events, lunch and learns, and wellness initiatives
• We passionately celebrate our team success and individual achievements
• Strong Commitment to Sustainability: Join us in making a positive impact on the planet
• The opportunity to be part of a dynamic and innovative company shaping the future of indoor climate solutions
• Located just minutes from Highway 401 in Ajax, ON

Position Summary:

We are seeking a detail-oriented and experienced International Logistics Coordinator to manage and oversee shipments from Europe to North America. The ideal candidate will ensure timely and accurate delivery of goods to final destination and maintain compliance with international shipping regulations and provide exceptional customer service. The International Logistics Coordinator is a key member of the Operations team performing shipping, transportation, and logistics functions for the Company’s location in its Toronto plant. This position reports to the Purchasing and Logistics Manager.

Key Responsibilities:

Logistics Coordination:

• Coordinate and manage all aspects of shipments from Europe to North America.
• Prepare and process shipping documents, including bills of lading, invoices, and customs declarations.
• Communicate with shipping lines, freight forwarders, and customs brokers to ensure smooth transit of goods.
• Monitor shipment status and provide updates to clients and internal stakeholders.
• Resolve any issues or delays that may arise during the shipping process.
• Ensure compliance with international shipping regulations and company policies.
• Maintain accurate records of shipments and related documentation.
• Process and oversee small parcel and warranty shipments.
• Prepare freight quotes to various business units and manage the freight quote tools.
• Handle day-to-day inquiries from internal and external customers.
• File and oversee all carrier claims with the relevant Project Manager.
• Facilitate shipment coordination between plants and furnish weekly/monthly transportation and warehousing analytics to enable prompt decision-making.
• Supervise the inbound receiving including container and air delivery schedule and maintain regular communication with the shippers, carriers, and freight forwarders to ensure punctual pick-up and delivery.
• Process and oversee small parcel and warranty shipments.

Team Collaboration

• Collaborate with the European logistics and operations team to optimize shipping routes and reduce costs.
• Support and collaborate with Project Managers in securing correct and efficient purchasing process to be in line with our supplier procedures.
• Assist the Marketing Department regarding trade show shipments and paperwork.
• Liaise and cross collaborate with other team members within the
• Operations Team to contribute to overall team success.

Service and Support

• Provide exceptional customer service by addressing client inquiries and concerns promptly.
• Provide support for weekly OS&D and freight claims review meetings with carriers, freight forwarders, and 3PL. Develop action plans to mitigate risks.
• Manage outbound and inbound sub-contractor jobs, including direct shipments to customer sites. Report any damaged stock or equipment and file the necessary freight claims.
• Supervise the inbound receiving including container and air delivery schedule and maintain regular communication with the shippers, carriers, and freight forwarders to ensure punctual pick-up and delivery.
• Process and oversee small parcel and warranty shipments.
• Prepare freight quotes to various business units and manage the freight quote tools.
• Handle day-to-day inquiries from internal and external customers.
• Act as the primary interface with Customs Brokers to ensure company adherence to customs regulations and minimize border crossing delays (possessing knowledge of HS Code, COO, and USMCA requirements and Incoterm).
• Fulfill any other requisite or assigned responsibilities.

Reporting and Documentation

• Generate reports and offer routine updates to management on shipment status, performance metrics, and any issues or delays encountered.
• Stay abreast of import/export logistics procedures and trade and supply chain documentation requisites.
• File and oversee all carrier claims with the relevant Project Manager.
• Monitor, resolve the freight bill discrepancies.
• Resolve freight bill audits and discrepancies.
• Process shipping and receiving reports at designated locations by inputting data into spreadsheets and electronic databases.
• Evaluate shipping and freight-related processes for compliance and improvement and provide recommendations as needed.

Qualifications:

• Minimum of 4 to 5 years of Supply Chain/Logistics experience
  Diploma in International Supply Chain/Logistics with heavy emphasis on Europe to North America lanes
• Knowledge of cross-border transactions (Air, Ocean, Trucking, and Customs Clearance) and related documentation.
• Minimum of two years of experience in air/ocean transportation
• Strong organizational and coordination skills along with strong Project Management skills
• 1-2 years of experience working with an ERP system.
• Ability to thrive in a fast-paced environment.
• Excellent communication and negotiation abilities.
• Proficiency in logistics software/TMS systems (eg. Shipper’s Edge)
• Ability to work independently and manage multiple processes.
• Knowledge of Incoterms® 2020, Import/Export rules, and regulations.
• Sound knowledge of the LCL/FCL shipment process, payment, and shipment terms
• Proficiency in Microsoft Office 365.
• Attention to detail and problem-solving skills.
• Knowledge of general geography is an asset.
• A proactive, can-do attitude with a focus on finding solutions.
• CIFFA (Certified International Freight Forwarder Association) certification is an asset

Want to work with skilled people at the top of their game and play a part in developing state-of-the-art solutions? Picture yourself at Swegon North America, a workplace that celebrates diversity, encourages collaboration, and listens to your ideas. Join us and discover how work can be both fulfilling and fun.

Apply now to be a part of our dynamic team.

At Swegon North America we prioritize and value equity, diversity and inclusion. We are an equal opportunity employer and are proud of our diverse and inclusive workplace culture where everyone is welcome.

In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act (AODA) and the Americans with Disabilities Act (ADA), Swegon North America offers reasonable accommodations for prospective candidates and employees with different abilities. Accommodations are available by request for candidates taking part in the selection process. If you require a specific accommodation, please contact our Human Resources Department at 416-291-7371.